FAQ

When will I receive my order?

All orders are prepared and shipped within 24 hours (excluding weekends and public holidays). Delivery times then depend on the chosen carrier (Colissimo, Mondial Relay, etc.).

Is the payment secure?

Yes. All payments made on our site are 100% secure thanks to SSL encryption. We accept credit cards, PayPal, and payment in 4 installments.

Are your products dangerous?

No

  • On a gentle burner , there is no combustion : diffusion occurs through gentle heat, without harmful smoke.
  • 80% of our incense is made from plants and wood sourced from sustainable sources, FSC certified.
  • Our compositions are 100% natural , compliant with European standards.
How long does a jar last?

A 30g jar can last up to 6 months , depending on the frequency and quantity used in each ritual. A few pieces are enough to scent an entire room.

How to use your incense?

Our incense is versatile :

  • Built on charcoal, for an intense and traditional experience.
  • In a charcoal-free burner, for a gentler, modern, and combustion-free diffusion.
Do you ship internationally?

Yes. We ship to France and internationally. Shipping costs are calculated automatically during checkout.

Do you offer gift boxes?

Yes. Our gift sets are designed to offer a unique fragrance experience, ideal for your loved ones or for yourself.